Refund policy at a glance
- Change of mind: cancel within 30 days of delivery, for any reason. Items must be unopened with all seals intact (a food-safety requirement).
- Faulty, damaged or incorrect items: contact us within 30 days of delivery and we will arrange a replacement or a full refund, including reasonable return shipping.
- How to start: email service@tapeetea.net with your order number.
- Refund timing: once we receive your return or confirm a fault, we refund to your original payment method within 14 days, usually sooner.
- No deductions. We do not charge restocking fees, administrative fees, or any import-fee deduction on lawful returns.
Last updated: August 3, 2026
We want you to be completely satisfied with your purchase. Because we sell a food and beverage product, these guidelines are set out to align with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1. Right to cancel (30-day cooling-off period)
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason within 30 days from the day you (or someone you nominate) receive the goods.
How to cancel: tell us by a clear statement — an email to service@tapeetea.net is enough. You may also use the model cancellation form at the end of this page, but you do not have to.
Delivery costs: if you cancel your order in full within the 30-day window we will refund all payments received from you, including any standard outbound delivery charge you paid. If you chose a delivery type more expensive than our standard option, we refund the standard cost.
Return costs: for a change-of-mind cancellation you bear the direct cost of returning the goods to us.
Refund timeline: we refund without undue delay and no later than 14 days after we receive the goods back, or 14 days after you provide evidence that you have returned them, whichever is earlier.
2. Hygiene and food-safety exception
Because Tapee Tea is a food and beverage product, and in line with the health and hygiene exemptions in the Consumer Contracts Regulations 2013, any pack that has been opened, unsealed or tampered with after delivery is exempt from the right to cancel and cannot be refunded or exchanged.
To qualify for a return under the 30-day cooling-off period, items must be unopened, in their original packaging, with all seals intact.
3. Faulty or misdescribed goods (Consumer Rights Act 2015)
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your product arrives faulty, damaged in transit, or is not what was described:
- You are entitled to a full refund within 30 days of delivery.
- After 30 days you may be entitled to a replacement or a partial refund.
- Where goods are faulty, we cover or reimburse reasonable return shipping costs.
Please contact us at service@tapeetea.net before returning faulty items so we can arrange the return method. Photographs of the problem, along with your order number, help us resolve it quickly.
4. General refund terms
- Refunds are issued to the same payment method used for the original transaction, unless you expressly agree otherwise.
- We do not charge restocking fees, administrative fees, or deductions of any kind on lawful returns.
- Bulk-size packs carry the same statutory consumer rights under applicable UK law.
5. Customs and import charges
For orders to the European Union, EU customs and import charges are prepaid through our flat EU shipping fee, and for orders to the United States, import taxes are prepaid and included — in both cases there is nothing extra to pay on delivery. For other destinations you are the importer of record: import duty or tax may be charged by your country, those charges are set by your government and payable by you, and we cannot refund charges levied by a customs authority. See our Shipping & Delivery Policy for detail.
Questions? Email service@tapeetea.net.
Model cancellation form
You do not have to use this form — a clear statement by email is enough. It is provided because consumer law requires us to make it available. Complete and return it only if you wish to cancel the contract.
To: THAITEAS LTD, 9 Bourne Road, Bexley, DA5 1LW, United Kingdom
Email: service@tapeetea.net
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods ordered:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Send the completed form, or any other clear statement of your decision to cancel, to service@tapeetea.net. To meet the cancellation deadline it is enough for you to send your communication before the 30-day period has expired.