Last updated: August 25, 2026
All Tapee Tea orders are packed and dispatched from Thailand and sent with full tracking. This page explains costs, timings and customs so there are no surprises.
1. Order processing and dispatch
Orders are normally packed and dispatched from Thailand within 1–3 business days of payment confirmation. You will receive a shipment notification email with tracking details as soon as your parcel is dispatched. During busy periods or public holidays, processing may take slightly longer.
2. Destinations and delivery estimates
We ship internationally to the countries available at checkout, including the United States, the UK, Canada and most of Europe. Delivery typically takes 6–14 business days from the date of dispatch, depending on destination, customs clearance and carrier performance.
These are estimates based on normal carrier performance, not guarantees. If your order has not arrived within 30 business days of dispatch, email service@tapeetea.net with your order number and we will trace it.
We are not currently able to ship to Australia or New Zealand. If your country is not available at checkout, we are currently unable to ship there.
3. Shipping costs
Tracked shipping is free international on orders of US$45.00 or more (conditions apply by destination), and every 15-herb pack from 75 teabags upwards ships free whatever the order value — today the 25- and 50-teabag packs each carry a per-pack tracked shipping charge, US$19.90 and US$14.90. On any other order below US$45.00 a flat tracked-shipping fee of US$19.90 applies.
European Union: orders to EU countries ship tracked; where EU import charges apply, they are collected on delivery for the time being.
The exact cost for your address and order is always calculated and clearly displayed at checkout before you pay.
Hawaii and Canada: Hawaii and Canada do not get the usual free shipping: Hawaii pays a flat US$59.90 on every order; Canada pays US$15.90 per order up to 50 teabags (loose-leaf teas alone also US$15.90), then US$19.90 for every 150 teabags or part of that (US$19.90 for 51 to 150 teabags, US$39.80 for 250), and orders of 1,000 teabags or more ship free.
Cancellation refunds: if you cancel within our 30-day return window we refund the price of the goods and any standard outbound shipping charge you paid. Return shipping: you are responsible for the cost of returning items for change of mind; if an item is returned because it is faulty (under the Consumer Rights Act 2015), we cover or reimburse the return shipping cost. See our Refund and Returns Policy.
4. Tracking
Every order is sent fully tracked, and a tracking number is emailed to you when your parcel is dispatched. Tracking can take a few days to begin updating after a parcel leaves Thailand.
5. Customs, duties and taxes
We are registered in Thailand and do not add VAT or sales tax. No VAT is charged by us on your purchase.
- European Union: Where EU import charges apply, they are collected on delivery for the time being.
- United States: parcels are cleared through US customs before they enter the domestic delivery network, and US customers are not normally asked to pay anything on delivery.
- Everywhere else: you are the importer of record and are responsible for any customs duties, import VAT, import taxes, clearance fees or inspection charges levied by the destination country. These are not included in our prices and are outside our control.
If import charges go unpaid and a parcel is held, returned or destroyed by customs as a result, we are not able to refund that order. If you are unsure what applies where you live, please check with your local customs authority before ordering.
6. Addresses
We ship to the address exactly as entered at checkout, so please check it carefully. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is confirmed.
7. Split shipments
Occasionally a single order may be shipped in more than one parcel, for example when a large pack count needs separate packaging. Each parcel has its own tracking details and may arrive on a different day. You are never charged extra shipping for parcels we split ourselves.
8. Damaged parcels
If your parcel or its contents arrive damaged, tell us within 30 days of delivery with your order number and photographs, and we will put it right under our Refund and Returns Policy.
Questions about shipping or whether we deliver to your location? Email service@tapeetea.net before placing your order.