The tea
What is Tapee Tea?
Tapee Tea is a traditional Thai botanical tea made from 15 herbs and spices — including cardamom, cinnamon, nutmeg, star anise, orange blossom and sandalwood — blended and packed in Thailand. All 15 botanicals are named on the pack. The taste is earthy and smooth, with subtle floral notes and a warm spice finish.
Is it loose tea or teabags?
Teabags. The 15 botanicals are finely ground into a powder and sealed in individual teabags — one teabag makes one cup, with no strainer or measuring needed, and the fine grind gives a fuller infusion than coarsely cut herbs.
Does it contain caffeine?
No. Tapee Tea is a blend of herbs, spices and flowers rather than leaf tea, so it is naturally caffeine-free.
How do I brew it?
Place one teabag in a cup, add 250–300ml of hot water, and steep for 3–5 minutes. Stir gently for a fuller extraction, and enjoy it hot or let it cool over ice.
What pack sizes can I buy?
Packs of 25, 50, 75, 100, 125, 150, 250 and 500 teabags. Each teabag is one cup, so the pack number is the number of cups you get. Larger packs bring the per-cup price down.
Does it contain allergens?
None of the 14 allergens that UK food law requires to be declared (such as nuts, peanuts, gluten-containing cereals, milk, soya, sesame or sulphites) is used as an ingredient in Tapee Tea — the full ingredient list is on every pack and product page. If you have a severe allergy, please email service@tapeetea.net before ordering so we can go through the ingredient list with you.
Is it a supplement or medicine?
No. Tapee Tea is a packaged food and beverage product sold for beverage enjoyment. It is not marketed as a supplement, wellness product, remedy, medicine, treatment, cure or health product. See our Disclaimer.
Ordering & payment
What currency are prices in?
All prices are shown and charged in US dollars (USD). If your card is in another currency, your bank applies its own exchange rate and may add a foreign transaction fee.
Is my payment secure?
Yes. Payment is handled by our payment processors. We never see or store your card details. If you do not recognise a charge on your statement, email service@tapeetea.net before raising a dispute — we can nearly always sort it out faster.
Shipping
How much is shipping?
Tracked shipping is free worldwide on every order. Orders to the European Union carry a flat $7.00 fee that includes prepaid EU customs and IOSS handling, so there is nothing extra to pay on delivery; US import taxes are also prepaid and included. We do not currently ship to Australia or New Zealand.
How long will my order take?
Orders are packed and dispatched from Thailand within 1–3 business days, and delivery typically takes 8–20 business days after dispatch. Customs processing can add time. See our Shipping & Delivery Policy.
Do I get tracking?
Yes — every order is fully tracked, and the tracking number is emailed to you at dispatch. It can take a few days to start updating once the parcel leaves Thailand.
Returns
Can I cancel or return my order?
You can cancel within 30 days of delivery for any reason under the Consumer Contracts Regulations 2013, provided the pack is unopened with seals intact — opened food cannot be returned for hygiene reasons. You pay the return postage for a change of mind. Full detail, including the model cancellation form, is in our Refund and Returns Policy.
What if my order arrives damaged or wrong?
Email service@tapeetea.net within 30 days with your order number and a photo. We will replace it or refund you in full, and we cover the return shipping.
How quickly are refunds paid?
To your original payment method within 14 days of us receiving the return or confirming the fault — usually sooner. We make no deductions on lawful returns.
The company
Who operates this store?
tapeetea.net is operated by THAITEAS LTD, a company registered in England and Wales (company number 16870792), registered office 9 Bourne Road, Bexley, DA5 1LW, United Kingdom. Phone +44 7882 753052.
Still stuck? Email service@tapeetea.net — a real person answers.